SERVICE D'AIDE MEDICALE URGENTE (SAMU DU LIBAN) SAL ("the Company", "we", "us") is committed to ensuring the privacy and protection of all users, customers, and subscribers ("User(s)", "you", "your(s)") data and medical information that is collected and managed through SAMU Application ("App").
To protect all Users, the Company maintains Terms and Conditions ("Terms") and a clear Privacy Policy as described herein below. Please find details below.
The App gives you instant access to emergency doctor assistance at the push of a button via the App. Our App is the only application of its kind in the Middle East, providing pre-hospital emergency medical support to Users through our emergency doctors and nurses ("Health Care Providers") present at the call center (Collectively "Service(s)"). The App helps Users take action to make the most of their health. Services can also be provided via telephone communication to the call center. Sign up today!
By using the App, it is understood that the Services will be delivered via the method described above, and that there are limitations to the technology and the process of pre-emergency services, including the potential for incomplete exchange or loss of information. Also, it is understood that during an emergency evaluation, only the information that is presented to the call center at the exact time of the delivery of the Service can be used, and we are not responsible for liabilities related to critical medical information that is omitted by the User or that is not gathered during the pre-hospital emergency medical support.
As with any pre-hospital emergency medical support, there may be potential risks. These risks include, but may not be limited to:
The App securely stores user information to generate appropriate content, generate recommendations, and may offer marketing materials which can augment interactions with Users.
At any time, we may change or update these Terms, which include: (i) This Terms which includes a Privacy Policy. (ii) Notice of Privacy Practices. (iii) Authorization to release medical information. (iv) Authorization of marketing. (vi) Authorization for use and/or disclosure of Protected Health Information
We will provide notice to you of any material change or update in the Terms by posting notice to the App and/or by email. Your continued use of the App after our notice to you of a change in the Terms means that you have agreed to the amended or updated Terms.
We encourage you to check back regularly to review these Terms.
We reserve the right to change the App, modify or discontinue and restrict or block access to the Services without notice to you. We may modify or remove any Content (as defined below) from the Services at any time without notice to you, including the removal of Content for any reason.
Occasionally, there may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information if any such information on the Services or on any related website or App is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the Services or on any related website or App, except as required by applicable local laws, regulations, or statutes (collectively, "Applicable Laws").
Any content available through the Services and/or App and/or website, including tools, action cards, mobile applications, software, text, audio, video, pictures, graphics, music, sound clips, images and other works of authorship (collectively, "Content") is protected by the intellectual property rights of the Company (including its licensors or external third parties). We make no representations or warranties about: (i) the accuracy, reliability, completeness, or timeliness of the content; or (ii) the satisfaction of any laws requiring disclosure of information on prescription drugs or other health-related products and services.
It is clearly understood that all health and health-related emergency support is intended to be general in nature and should not be used as a substitute for a visit with a health care professional. We assume no responsibility for how you use information obtained from the App.
The Privacy Policy is divided into a traditional Privacy Policy and a Notice of Privacy Practices. Our Notice of Privacy Practices is incorporated with and subject to these Terms. The Notice of Privacy Practices is found as an attachment page to these Terms, for easy accessibility to you.
We may, at any time, without notice to you, terminate, suspend or block your access to the App and Services and your account for any reason including but not limited to: (i) we believe in our sole discretion that you may have violated these Terms or have otherwise engaged in any activities that may harm or damage the reputation, rights, person, or property of the Company, our Users, or any other person; (ii) requested by Applicable Law or other government authorities.
If Applicable Law requires us to provide notice of termination, suspension, or cancellation, we may give prior or subsequent notice by posting it by sending a communication to any address (email or otherwise) that we have for you in our records.
PRE-EMERGENCY MEDICAL SUPPORT IS PROVIDED SOLELY BY OUR HEALTH CARE PROVIDERS VIA PHONE CALL, VIDEO COMMUNICATIONS THROUGH OUR APP, WITHIN THE SERVICES. THE APP FACILITATES COMMUNICATION WITH OUR HEALTH CARE PROVIDERS, BUT APP DOES NOT PROVIDE MEDICAL ADVICE. WITH THE EXCEPTION OF COMMUNICATION BETWEEN YOU AND OUR HEALTH CARE PROVIDERS, THE SERVICE IS NOT OR SHOULD NOT BE CONSIDERED, OR USED AS A SUBSTITUTE FOR DIAGNOSIS OR TREATMENT. THE SERVICE DOES NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT. WE ADVISE USERS TO ALWAYS SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS REGARDING PERSONAL HEALTH OR MEDICAL CONDITIONS. WE ADVISE THAT WHILE THE APPLICATION AIMS TO PROVIDE PRE-EMERGECNY MEDICAL SUPPORT TO ITS USERS, YOU SHOULD ALWAYS OBTAIN MEDICAL CLEARANCE FROM YOUR DOCTOR OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE ACTING UPON ANY CONTENT. NEVER DISREGARD, AVOID OR DELAY IN OBTAINING MEDICAL ADVICE FROM YOUR DOCTOR OR OTHER QUALIFIED HEALTH CARE PROVIDER BECAUSE OF SOMETHING YOU HAVE READ OR SAW ON THE SERVICES. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION.
THE COMPANY DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED ON THE APP.
YOU ACCEPT THE SERVICE "AS-IS". WE CANNOT AND DO NOT GUARANTEE OR WARRANT AGAINST ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA OR USER CONTENT. USERS OF THE SERVICES ARE RESPONSIBLE FOR MAINTAINING A MEANS EXTERNAL TO THE APPLICATION FOR THE RECONSTRUCTION OF ANY LOST DATA OR USER CONTENT. WE PROVIDE THE SERVICES "AS IS" AND "AS AVAILABLE". THAT MEANS THAT THE INFORMATION CONTAINED ON OR PROVIDED THROUGH THE APP IS INTENDED FOR PRE-EMERGENCY SUPPORT.
ANY ACCESS TO THE SERVICES IS VOLUNTARY. WE WILL REGARD ALL ACCESS AS VOLUNTARY AND AT THE SOLE RISK OF THE USER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, TOOLS, SOFTWARE, OR CONTENT INCLUDED IN THE APP AND SERVICES. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE APP AND SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR TIMELY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND THOSE ARISING FROM A COURSE OF DEALING, TRADE, USAGE OR PERFORMANCE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WE URGE YOU TO KEEP BACKUP COPIES OF YOUR DATA AND USER CONTENT, IF ANY, THAT YOU MAINTAIN ON OR USE WITH THE SERVICES. IF YOUR USE OF THE APP AND SERVICES RESULTS IN THE NEED FOR SERVICING OR REPLACING PROPERTY, MATERIAL, EQUIPMENT OR DATA, WE ARE NOT RESPONSIBLE FOR ANY RESULTING COSTS OR DAMAGES.
BY ACCEPTING THE SERVICES AND JOINING THE APP, YOU DECLARE, REPRESENT, AND ACKNOWLEDGE THE FOLLOWING:
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices describes how our Health Care Providers may use and disclose your Protected Health Information or PHI to carry out pre-emergency support, payment, or ambulatory support and operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. PHI means information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition. We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice, at any time. The new notice will be effective for all PHI that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices. You may request a revised version by accessing the App.
Your PHI may be used and disclosed by Health Care Providers and others outside of our office who are involved in your care and treatment for the purpose of providing pre-emergency and ambulatory services to you. Your PHI may also be used and disclosed to pay your health care bills and to support the operation ambulatory services. Following are examples of the types of uses and disclosures of your PHI that your Health Care Provider is permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office. These examples may describe inapplicable circumstances depending on the status of insurance acceptance and fees associated with services.
We will use and disclose your PHI to provide, coordinate, or manage pre-emergency support when using the App or calling the call center and any related services. This includes the coordination or management of your health with another provider, when necessary, such as the third-party ambulatory services.
Marketing materials may be delivered to you while you use the App. Examples of such marketing materials may include but are not limited to: Links, Educational content/materials about pharmaceuticals, health products, health services, research studies, events…
We may use or disclose your PHI in the following situations without your authorization or providing you the opportunity to agree or object. These situations include:
When you join the App, you give your automatic authorization to use your PHI. You may revoke this authorization at any time. If you revoke your authorization, we will no longer use or disclose your PHI. Please understand that we are unable to take back any disclosures already made with your authorization. You will also not be able to use the App or call center if such authorization is revoked.
You could agree or object to the use or disclosure of all or part of your PHI. If you are not present or able to agree or object to the use or disclosure of the PHI, then your legal guardian, permitted family members or person and/or your physician may, using professional judgment, determine whether the disclosure is in your best interest. Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your PHI that directly relates to that person's involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose PHI to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition, or death.
The following is a statement of your rights with respect to your PHI and a brief description of how you may exercise these rights.
You have the right to inspect and copy your PHI. This means you may inspect and obtain a copy of PHI about you for so long as we maintain the protected health information. You may obtain your medical record that contains medical and billing records and any other records that used for making decisions about you as permitted by Applicable Laws. We may charge you a reasonable copy fee for a copy of your records.
You have the right to request a restriction of your PHI. This means you may ask us not to use or disclose any part of your PHI for the purposes of treatment, payment, or health care operations. You may also request that any part of your PHI not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Health Care Providers are not required to agree to a restriction that you may request. If our Health Care Provider does agree to the requested restriction, we may not use or disclose your PHI in violation of that restriction unless it is needed to provide pre-emergency and/or ambulatory support. Please discuss any restriction you wish to request with Health Care Providers.
You have the right to request to receive confidential communications from us by alternative means. We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request.
You have the right to receive an accounting of certain disclosures we have made, if any, of your PHI. This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure to family members or friends involved in your care, or for notification purposes, for national security, or to law enforcement (as provided in herein above) as part of a limited data set disclosure.
You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice electronically.
You may complain by sending an e-mail to info@samuliban.com if you believe your privacy rights have been violated by us. We will not retaliate against you for filing a complaint.
You may contact info@samuliban.com if you have any other questions about privacy practices.
By engaging with the toggle in the App, I, the user identified, hereby agree to this Notice of Privacy Practices and the terms described in this Notice of Privacy Practices.